In June 2018, Tesco spoke to the Guardian about starting a trial of a Scan & Go app that allows customers to scan and pay for their shopping using their smartphone and then leave the store without needing to use a checkout.
The supermarket chain decided to trial the scan and go app across 100 of it’s stores.
Tesco is not the first supermarket to trial these initiatives to improve the customer shopping experience.
“The technology exists to do it but does the customer behaviour support it?
If the margin is two-three per cent you don’t need to lose very much to make it unprofitable.” Lewis told the Guardian.
Tesco convenience transformation director Steve Blair said the app trial was in response to changing customer behaviour, citing statistics from some stores that show more than 80 per cent of customers were paying by card.
He added that the fact there would be no cash in-stores makes all 1800 Tesco Express stores less attractive to criminals.
This is new technology and there will be teething problems but overall there are massive benefits to both sides and Tesco is just one of the many retailers to realise this and starting to develop their brand on the request and feedback from customers and a changing market and economy. Technology is a big part of our daily lives and all businesses are finding new and innovative ways to adapt their business and offer to the customer.
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